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Direct Debit bill, not taken?!

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Anonymous
Not applicable

‎28-12-2014 18:16

‎28-12-2014 18:16

My bill is due to come out today via direct debit however it hasn't been taken? I have the correct money in my bank account so I'm somewhat confused. Is it because it's Christmas time and it's all slowed down, or? Always had the idea that a direct debit would come out whatever the date is automatically... don't fancy being fined, or getting a bad score on my record for something that isn't technically my fault.
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jonsie
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‎28-12-2014 18:37

‎28-12-2014 18:37

Indeed

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎28-12-2014 19:01

‎28-12-2014 19:01

Quick Walker - put the plug in!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎28-12-2014 22:56

‎28-12-2014 22:56

Indeed
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Anonymous
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‎30-12-2014 16:10

‎30-12-2014 16:10

My phone bill was meant to be taken out on the 28th and it still hasn't come out 😕 anyone know what to do? The money is in my bank

 

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MI5
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‎30-12-2014 16:12

‎30-12-2014 16:12

Call cs on 202 if you are worried about it but it will usually be taken shortly after if due on a weekend.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎30-12-2014 19:41

‎30-12-2014 19:41

Direct debits are NEVER collected at weekends. If your payment date is a Saturday, Sunday or Bank Holiday then payment is usually collected on the next working day.

That is the same for every company using direct debit in the UK
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