Solved: Device plan still not removed

chris34720 · ‎27-01-2022

Don’t know what system o2 use but it’s absolute garbage when ever I’ve returned a device it never comes off my account when it’s returned

I returned a faulty iPad Pro 3 days ago which was marked at returned on the system after 4 phone calls and 3 live chats this device is still stuck on my account and it’s stopping me placing a new order for my upgrade so what now I’m fed up waiting to be honest

MI5 · ‎27-01-2022

@chris34720

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-01-2022

@chris34720

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Device plan still not removed

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...

My bill

Port date for moving number