Deposit refund without calling?

[Anonymous]

When i took out my phone contract I had to pay a £150 deposit. It has now been 3 months where i've paid everything on time, i can see the deposit has refunded onto my account however i need it in the bank! How would i go about doing this? I know some people have said to call them but just tried that and there's over a 30 minute wait! Are there any other options? Thanks in advance

[MI5 · Accepted solution]

No, you need to call.
Do it between 8 - 8.30 am when there's no waiting time usually.

[Anonymous]

Darn, bit tricky when i work nights :S thanks anyways

[MI5]

Take a comfort break
I guess you could try live chat but there's no guarantee it would be done properly - not something I would risk personally.

[Cleoriff]

Ideal if you work nights. No doubt you would be home by 8am...thats the best time to call anyway...8-8.30am (as said)

[Bambino]

Trying to call at this time on a Friday is probably the worst time of the week. You can also call in the morning on a Saturday or Sunday.