Delayed Payment

[Khal]

I've got a direct debit payment to be made in 2 days and i was originally calling 02 to ask if i can push the payment up to the 14th

However their lines at the moment don't seem to have the option for notifying 02. I'm thinking of recording down the direct debit ref number and just cancelling it until the 14th but i don't know if that's a good idea.

[jonsie]

Guide: Coronavirus Community Help and Support 

You can reach the Payment Management team on 0800 902 0217
or08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

[Khal]

I've called them already and the bot on the phone says something along the lines of "if you're calling for cancelling your service, lost phone or have had it stolen, please press 1. For any other query, go online to the 02 website"

Even when i make sure to say it's about payment and i go through the processes. I don't have any queries on matters like a lost phone or wanting to cancel my service. I just want to make 02 aware i want to push the date.

[jonsie · Accepted solution]

Choose ANY of the options and wait in the queue @Khal 

[Khal]

The phone lines are busy at the moment but I'll call them once again later.
Thank you