Death of account holder

[Anonymous]

Hello. My husband passed away on 27 Nov 2013. I've been trying to get round to doing everything and tcancelling this account is one of the things on my list. However, I cannot find anything anywhere on O2 website to contact someone directly via email. Can someone please help me as I'm still being charged every month. Thank you. X

[adamtemp64 · Accepted solution]

What do I do if the account holder is terminally ill or has passed away?

A special email address for the bereavment team mailto:Bereavementteam@o2.com

Sorry to hear your sad news

[Anonymous]

Hello Jackie,

Sorry to hear about your loss of your husband.

Call o2 202 it will be automated but choose the billing section on from either his or if you are on o2 too phone.

If not call o2 from a landline 0844 809 0202.

You can try these numbers because 0844 price of them can be heafty...

0161 705 5000: Ask for customer service/cancellation for bills
0800 0321402: ask to be put through the same place, cancellation of bill

Still wanting to be put through for billing section. Once you have got through to a human at customer services, they may ask security questions, if you know the answer, fine. However, just be direct and tell them the situation and want to cancel it.

And that should be it.

Hope that helps. Someone else can gladly correct me if I am wrong.

Take care,

x

[Anonymous]

Sorry to hear of your sad news

[perksie]

Sorry to hear of your sad news, I think the link Adam posted above to get in touch with the dedicated team should enable you to close the account.

[MI5]

An alternative to email is to call 202 from the o2 phone. You will be passed through to the correct department to deal with this issue.