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Pay & Go Bill History

Anonymous
Not applicable

Hi,

 

When I transferred from a Pay & Go phone to a Pay Monthly SIM only my Pay & Go account transaction details were removed. Although most of the credit on the original account was transferred to the new one, I don't think all of it has been, and I would like to check back. I tried an online chat and was told that the correct amount had be transferred, but I'm still doubtful. Normally I wouldn't bother pursuing what is probably a small sum, but the recently announced price increases, so soon into the new contract, have annoyed me!

 

Adrian

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adamtemp64
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Only by talking to o2 on 202 would I trust the answers given

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Message 2 of 13
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12 REPLIES 12

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Only by talking to o2 on 202 would I trust the answers given

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 13
1,674 Views

Anonymous
Not applicable
Seconded forget online chat they are no good for most things phone up instead
Message 3 of 13
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

202 is free

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 13
1,667 Views

Anonymous
Not applicable
And usually very helpful
Message 5 of 13
1,654 Views

Anonymous
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I would have to repeat again my post asking "Live Chat - Fit For Purpose? " but there was almost zero traffic on it so people must generally be OK with it? ??
Message 6 of 13
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Anonymous
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I'm on your side with that one mate
Message 7 of 13
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Anonymous
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And that my friend gets you a kudo!!!!
Message 8 of 13
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Anonymous
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Cheers it seriously does make you wonder what good live chat is an awful lot of the complaints we see on here are because of them and their lack of knowledge
Message 9 of 13
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Anonymous
Not applicable
After recent experiences and the **** ups they made to my accounts I won't use them again.

Takes too long. Poor quality answers. O2 on the cheap brings down their reputation. They appear to be trying to snatch defeat from the jaws of victory.
Message 10 of 13
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