Data usage suddenly gone up

Liz1223 · ‎10-02-2020

Why has my data usage suddenly over doubled with no different usage of the phone I’m coming to the end of my contract which seems suspicious

[Edit: topic title clarified]

MI5 · ‎10-02-2020

@Liz1223

No one can guess why but you can look on your phone in the data settings to see which apps are using the most data.

It's advisable to also turn off mobile data when not using it or whilst connected to wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-02-2020

Fixing the thread title.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎10-02-2020

You should find the by-app usage in your Sim and Network settings on Android, @Liz1223- might help to pinpoint the data-munching culprit.

Links to O2 Social Media Team here

MI5 · ‎10-02-2020

Or in settings >mobile data on iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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