Re: Data usage not showing

30062020 · ‎30-06-2020

My data usage is not showing on the app or in my account. Is anyone else experiencing this issue? And does anyone know how to resolve it?

madasaf1sh · ‎30-06-2020

@30062020

Are you a unlimited data plan?

If you arent data can take upto 24hrs to update on the app and website.

If it isnt then you will need to call customer services on 202 from your handset, or use live chat if / when an agent is available and via https://www.o2.co.uk/contactus (a pop up will appear on screen)

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎30-06-2020

@30062020

It happens occasionally and will reset when your next bill is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

30062020 · ‎16-07-2020

Thanks for your help, it did sort itself out.

MI5 · ‎16-07-2020

You're welcome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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