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Data usage error

foliot
Level 1: Joiner
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on ‎25-03-2020 09:50

on ‎25-03-2020 09:50

My data usage is way above normal and I haven't used the data much.  According to O2 I used 3 GB in three days.  My average use is under 1 GB.  I don't stream videos or anything so I believe it to be an error.  Has anyone else experienced this problem?

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MI5
Level 94: Supreme
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on ‎25-03-2020 09:52

on ‎25-03-2020 09:52

@foliot 

Check the data counter on your phone as something may be stuck in a sync loop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎25-03-2020 10:15

on ‎25-03-2020 10:15

You may have to contact customer services though be prespared for a long wait during this current climate @foliot 

Guide: How to find help & contact O2 

Veritas Numquam Perit

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