cancel
Showing results for 
Search instead for 
Did you mean: 

Data not working on contract after delayed payment

Darkside
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
My data has not been turned back on after I delayed paying my bill. It has been over 72 hours since I paid my bill but mobile data has not returned. I have also restarted my phone and no luck. What can I do to have my mobile data returned? Thank you 😊
Message 1 of 2
1,881 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12761 Posts
  • 95 Topics
  • 1162 Solutions
Registered:
You would need to get in touch with customer services.
Numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
1,875 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12761 Posts
  • 95 Topics
  • 1162 Solutions
Registered:
You would need to get in touch with customer services.
Numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
1,876 Views