Solved: Data not working Internationally

Rads · ‎14-04-2022

Hi there! I have been in Italy for 2 weeks, but my data is not working. I can receive calls, it’s just about mobile data. I already changed APN to mobile.o2.co.uk and restarted my phone.

gmarkj · ‎14-04-2022

Sounds like you need to contact customer services to check if you have an international bar on your account @Rads .

You can either phone them on 202 or 0344 809 0202, or try messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎14-04-2022

Sounds like you need to contact customer services to check if you have an international bar on your account @Rads .

You can either phone them on 202 or 0344 809 0202, or try messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎14-04-2022

@Rads

Also try:

1 - Reboot phone.
2 - Manually search for a different network

3 - Remove and reinsert sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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