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Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Data in my account

How do you get the data changed in the account have had 2 phone upgrades from 02 but it still shows the phone from years ago. The data held is incorrect and keep getting asked about upgrades its really annoying and thats why i am looking at changing provider.
Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Re: Data in my account

Additionally current phone is not reconised by imei as 02 phone but is locked to 02 again data incorrect. Its really annoying
Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Re: Data in my account

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

Thank you,

O2 Customer Service
Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Data in my account

[ Edited ]

Hi @Mobily 

 

Did you upgrade to your latest phone direct through O2 or a 3rd party, ie Carphone Warehouse? Also have you tried updating phone details through MyO2 

http://www.o2.co.uk/myo2?

 

Finally, have you spoken to customer services 

http://www.o2.co.uk/contactus to correct the information held on your latest phone, if MyO2 didn't work for some reason?

 

If you have done both of the above without success, please come back to the forum and we will tag one of our community managers to see if they can help.

 

In the meantime, good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 69,894
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Data in my account

That message from O2 normally means the phone is unlocked, especially when bought through a 3rd party and also, O2 have been providing unlocked phones or around 6 months now. Try a different network sim in the phone.

Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Data in my account

@Mobily you can edit the phone details yourself by clicking on the small pencil icon next to the phone name in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Re: Data in my account

Just been pn phone hour phone bought 02 shop
Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Re: Data in my account

That did not work tried
Level 1: Joiner
Posts: 8
Registered: ‎03-11-2018

Re: Data in my account

Phone was supposed to have firmware to do that no one at 02 seems interested spent tome to customer services