on 27-02-2019 23:40
on 27-02-2019 23:48
The reason given is:
This is not an O2 device, it will not be possible for us to provide an
O2 Customer Service
28-02-2019 00:51 - edited 28-02-2019 00:52
Did you upgrade to your latest phone direct through O2 or a 3rd party, ie Carphone Warehouse? Also have you tried updating phone details through MyO2
Finally, have you spoken to customer services
http://www.o2.co.uk/contactus to correct the information held on your latest phone, if MyO2 didn't work for some reason?
If you have done both of the above without success, please come back to the forum and we will tag one of our community managers to see if they can help.
In the meantime, good luck and welcome to the forum
on 28-02-2019 00:59
That message from O2 normally means the phone is unlocked, especially when bought through a 3rd party and also, O2 have been providing unlocked phones or around 6 months now. Try a different network sim in the phone.
on 28-02-2019 06:24
@Mobily you can edit the phone details yourself by clicking on the small pencil icon next to the phone name in your MyO2.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)