DATA usage problem

[Muse91]

Hello

I'm being told I have used all of my data when I have not. I get 10GB and have only used about 4.7 yet I've had a text off O2 saying they've turned my data off because it has all been used. My biggest use this month is Dropbox at approx 1.3GB.

I have 5GB plus another 5GB add on that expires November 2021.

I cannot get hold of customer service unless I upgrade or cancel my contract. What on earth am I supposed to do?

[MI5]

@Muse91 

Has your bolt on ended?

You'll need to try any number to get through Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Muse91 

Use any or all of the numbers in this guide. Press ANY option.

Guide: Coronavirus Community Help and Support 

[Muse91]

Nothing should have ended. I've used 4.5 GB. If it were about 9.5 then I wouldn't have made a fuss. Something obvious isn't set up properly their end

[MI5]

How long have you had the contract and from where?

[Muse91]

Since November 2019 and Mobile Phones Direct

[MI5]

@Muse91 

Data bolt ons have been lost for everyone who purchased indirect from O2.

You need to call customer service to have it added to your account again Guide: Coronavirus Community Help and Support 

[Muse91]

I already phoned customer service and she said everything was all in order and I had genuinely used 10gb data. She said the phone data usage in settings is inaccurate. I said yes I'm aware of that but there's a bit of a difference between 4.5gb and 10gb

In the end she added a complimentary 1GB to the account. I even asked if I could upgrade the data on the contract for an extra charge and she said it is possible but not in my case with this particular contract.

What a shambles. I left Three (who id been with for about 6 years) because I'd heard good things about O2. As soon as both my contracts end I'll be straight out the door. Never had a single issue with Three in all the 6 years I was with them.

Thanks for the help anyway.