Croatia VIP network

[Anonymous]

Main problem is that I am in Croatia and have always connected to the VIP network without problem.  This week my Galaxy 2 won't connect at all and only offers emergency calls only to other networks.  I can't use the phone.  Why might this have become a problem when it hasn't in the past?

Second issue is trying to get help from O2 on a problem like this in the situation I'm in.  I can't chat, could ask for help through an email or webform but is there such a thing?  Been round and round the O2 support website which only has standard FAQs, this forum or 'book a guru' Ha

[Anonymous · Accepted solution]

Hi.

You can if you wish contact 02 by these avenues.

E mail.

https://www.o2.co.uk/apps/help/help



Live Chat {although you may not get resolution when the issue is connected to Account Enquiries. This service is fine usually for low level general enquiries. }

http://www.o2.co.uk/mobile/contactus


Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†
From abroad +44 844 809 0200 Free‡

[Anonymous]

Thanks for that - I didn't find though in searching for something like this through the webpages.

[Anonymous]

Your welcome.

For future reference their is a 'contact us' tab at the bottom of 02's community forum and web page.