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Cooling Off Period and Changing Plans

Chris1979
Level 1: Joiner
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I have just signed up to a 12-month sim only plan. Very happy but I think I underestimated my data usage and want to change to a higher data plan before my cooling off period ends. Customer services say they cannot change plan, I have to cancel the current one in the cooling off period and then rebuy the plan I need.

 

What I am concerned about is my mobile number which has been ported in. How will I retain this? I was under the belief that PAC codes only work if changing networks. How would this work?

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MI5
Level 94: Supreme
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@Chris1979 

Buy the tariff you do want first then call O2 to migrate your number to the new tariff.

This will cancel the old one so do it all within 14 days and you'll be fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123814 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@Chris1979 

Buy the tariff you do want first then call O2 to migrate your number to the new tariff.

This will cancel the old one so do it all within 14 days and you'll be fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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@Chris1979 

 

You might be best trying it yourself, via myo2 and seeing if you can, by clicking on change tariff.

 

You might also need to wait for the first month to complete, and then change the tariff, but for the first month buy a bolt on, appreciate it will be more expensive.

 

It will get very messy if returning the deal, and then starting again, as the number will need to be and ported out to somewhere or moved to a PAYG sim or it could even be lost

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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