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Emily-b_1993
Level 1: Joiner
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on ‎16-12-2021 18:15

on ‎16-12-2021 18:15

Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £35.49*, this excludes any current discounts you may have.

You can choose to stay on the same tariff, move to another tariff, or switch to another provider.

To see what tariffs are available go online http://v.o2.co.uk/L254e5x1

We're here to help. Just call 202 free from your O2 mobile or pop into one of our shops.
*+RPI adjustment applies. Terms apply.

what does this mean ? Does this mean I can’t use my phone anymore . 

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madasaf1sh
Level 78: King of Kings
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on ‎16-12-2021 18:27

on ‎16-12-2021 18:27

@Emily-b_1993 

 

This is just telling your 12/24/36 month commitment has finished

Everything stays the same, and you can keep using the phone as you have been doing, or switch to a different tariff if you want / upgrade

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

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madasaf1sh
Level 78: King of Kings
  • 12177 Posts
  • 70 Topics
  • 3246 Solutions
Registered:

on ‎16-12-2021 18:27

on ‎16-12-2021 18:27

@Emily-b_1993 

 

This is just telling your 12/24/36 month commitment has finished

Everything stays the same, and you can keep using the phone as you have been doing, or switch to a different tariff if you want / upgrade

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Emily-b_1993
Level 1: Joiner
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on ‎16-12-2021 18:32

on ‎16-12-2021 18:32

How do I stay on my tariff as on my o2 account my contact is until February 2023 

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MI5
Level 94: Supreme
In response to Emily-b_1993
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on ‎16-12-2021 19:20

on ‎16-12-2021 19:20

@Emily-b_1993 

If you do nothing, nothing will change and you will carry on with your current tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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