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Lilo
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on ‎21-12-2022 17:30

on ‎21-12-2022 17:30

Hi, currently going to Oz on a working visa in January for roughly a year. I wanted to know my options regarding my contract, can I pause it whilst I’m away or will I need to still make payments for a phone number I won’t be using. 

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MI5
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on ‎21-12-2022 17:51

on ‎21-12-2022 17:51

You're welcome @Lilo 

You can still use your phone with a new sim from a local provider when you get there.

If you don't intend using your O2 sim, remove it and keep it somewhere safe until you return home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎21-12-2022 17:34

on ‎21-12-2022 17:34

@Lilo 

You cannot pause it.

If out of contract you can switch to PAYG to save money, if not, you'll need to keep paying the contract.

If you wish to use your phone abroad, see roaming guide here Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lilo
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on ‎21-12-2022 17:44

on ‎21-12-2022 17:44

Oh how annoying. Thank you though! 

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MI5
Level 94: Supreme
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎21-12-2022 17:51

on ‎21-12-2022 17:51

You're welcome @Lilo 

You can still use your phone with a new sim from a local provider when you get there.

If you don't intend using your O2 sim, remove it and keep it somewhere safe until you return home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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