Contract upgrade call

[paulbacon]

Just got an call from 08452930018 asking if i want to upgrade my contract early for £73 (im due in 3 months for a free upgrade). Said no thanks i will wait and that was that

Would that have been from o2, or some other 3rd party company trying to get me to sign up with them? Googling the number some claim its o2 others from companies like Carphone Warehouse. Either way i would rather upgrade in store

[Anonymous · Accepted solution]

Hi

Usual advice is to never upgrade from a cold call.

Upgrade via your my O2 , or ring 202 or go into a O2 high street shop.

Or CPW if not having the Refresh Tariff is not a deal breaker as they only offer 24 month contracts.

Edit / a recent thread here too http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/calls-from-08452930018/m-p/811241/highlight/true...

[paulbacon]

Yea thats what im planning on doing

Think it was a genuine call, he had my full name and the cost to upgrade early was the exact amount that my o2 says i would have to pay.

Although they did say they could do me a "special" deal, which isnt that special as its what o2 quote me

[Bambino]

You can opt out of those kinds of calls on your MyO2 page.

Basic rule of thumb is either don't answer the call if you don't recognise the number, or just hang up if you aren't interested.

[Anonymous]

Possibly a trusted partner of O2.

You can ask O2 via 202 to turn that off so they don't ring you again. Or write to their correspondence address.

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[paulbacon]

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@Bambino wrote:

You can opt out of those kinds of calls on your MyO2 page.

Basic rule of thumb is either don't answer the call if you don't recognise the number, or just hang up if you aren't interested.

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Do you know exactly where? Can see anything on the page

[Bambino]

I believe it's in your preferences. I think you can opt out of contact from 'Trusted Partners'.

[paulbacon]

Thanks will take a look

[Cleoriff]

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@Bambino wrote:

I believe it's in your preferences. I think you can opt out of contact from 'Trusted Partners'.

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Absolutely correct @Bambino  I did this about 6 months ago after getting similar advice from the forum

[Bambino]

Thanks for the confirmation @Cleoriff  @paulbacon please let us know if you've been able to sort it out.