cancel
Showing results for 
Search instead for 
Did you mean: 

Contract due to end

Freakoutlaura
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
So, my contract is due to end 17th august. I'm wondering after that date will my bill automatically be less? If not then what must I do? Will I be able to leave wherever i want after this if I'm only paying airtime plans and no device payment plan? I dont want to be tied to O2 or this contract any more but I'm also not in a rush to get a new phone just yet.
Message 1 of 12
1,383 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Freakoutlaura 

You'll need to upgrade to a sim only to save money https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 6 of 12
1,155 Views
11 REPLIES 11

MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Freakoutlaura 

Assuming you are on refresh, you'll just pay for the airtime and your contract will continue on a rolling 30'day basis so you can cancel or upgrade at anytime Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 12
1,171 Views

Freakoutlaura
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I'm actually not certain if I'm on refresh, how would I check? Thanks
Message 3 of 12
1,167 Views

MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Freakoutlaura 

If you have 2 direct debits each month it's refresh, if one payment it's a standard contract. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 12
1,164 Views

Freakoutlaura
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I only have 1. How should it work with a standard contract?
Message 5 of 12
1,160 Views

MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Freakoutlaura 

You'll need to upgrade to a sim only to save money https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 12
1,156 Views

Freakoutlaura
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Ok do I literally just order through the site and it will automatically take over from my current DD and contract? I'd like to keep my current number and be free to end whenever I like
Message 7 of 12
1,152 Views

Bambino
Level 86: Prestigious
  • 24484 Posts
  • 1067 Topics
  • 3841 Solutions
Registered:

@Freakoutlaura You can check your MyO2 page to see what offers are available to you: http://www.o2.co.uk/myo2 and yes, you can keep your number: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If and when you do choose to end your contract, this guide shows you how: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 12
1,144 Views

MI5
Level 94: Supreme
  • 152364 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Freakoutlaura 

Upgrade through your MyO2 but the sim only option may not appear until you contract ends. 
You will automatically keep your number and the same SIM card if you just upgrade that way. 
Your new tariff will change on your sim inside 24 hours. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 12
1,138 Views

Freakoutlaura
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Ok thanks. When I check my upgrade options they are all device plans. On the 17th when my device plan is complete will it show me more options for sim only on a 30 day rolling contract?
Message 10 of 12
1,135 Views