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Contract End

MartinaPerry
Level 1: Joiner
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My contact is coming to an end next month. I've tried for about 5 days to contact someone by phone to ask if I will automatically go on to a SIM only contract. Can someone confirm this for me please? I've been reading in the press that O2 have been fined for continuing to charge people even after their contract has ended. 

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madasaf1sh
Level 77: Grand Master
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@MartinaPerry 

 

Not read anything about o2 been fined, as no mobile phone contract ends automatically at the end of the minimum period as per your terms and conditions.  but then people dont read the terms and conditions and just blindly click "agree"

But yes your contract will step down to a rolling contract, and you then just need to call up to cancel, or you can use myo2 to choose a tariff that more fits your needs.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
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Registered:

@MartinaPerry 

 

Not read anything about o2 been fined, as no mobile phone contract ends automatically at the end of the minimum period as per your terms and conditions.  but then people dont read the terms and conditions and just blindly click "agree"

But yes your contract will step down to a rolling contract, and you then just need to call up to cancel, or you can use myo2 to choose a tariff that more fits your needs.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@MartinaPerry 

It depends if you took your contract directly with O2.

If so, you will go on a 30 day sim only rolling contract and your device payments will stop Guide: How does O2 Refresh work? 

If you took your contract through a 3rd party, you will continue to pay the same unless you manually switch to a sim only contract.

In either scenario, you can use uswitch to get a better sim only deal.

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MartinaPerry
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Ok thanks for your help. I took the contract out directly with 02 should be ok 

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MartinaPerry
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Ok that's great, thanks for your help

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