Contract Disconnected

[Anonymous]

I had my contract disconnected for not paying a bill which i did not have the money for at the time. It ended up with a debt collecter and speaking with them they said i would have to pay a certain amount as i willing to be reconnected to my contract and they said they would sort it out but nothing has seemed to happen. I was wondering if any other person has been through this sort of thing and can give some advice on what to do next

[Anonymous · Accepted solution]

Phone 02 to discuss re connection.

You may be asked to pay a re connection fee by O2.

If as you say the debt has been passed to debt collectors you probably would need to pay that outstanding amount.


Also set up a direct debit if you can.

Try to budget better if you can.

[Anonymous]

Sorry contact details are ;

Contact Customer Service Number
From your O2 mobile 202 > Free
From a landline 0844 809 0202 > 5p / min

[Anonymous]

Yup, you'll need to pay off the outstanding amount and then pay a fee to be reconnected to your account.

[perksie]

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@Anonymous wrote:

I had my contract disconnected for not paying a bill which i did not have the money for at the time. It ended up with a debt collecter and speaking with them they said i would have to pay a certain amount as i willing to be reconnected to my contract and they said they would sort it out but nothing has seemed to happen.

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Once it has been passed to a debt collector I would imagine your O2 account has been closed and you won't be able to re-open it.

Phoning O2 to check is the only solution.