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[Paulo-L]

It is impossible to contact anybody in this substandard organisation.

I have been a customer for 15 years and just upgraded to iPhone 13 Pro for another crazy 36 month period. Sent old iPhone XR to Recycle in excellent condition and they go back on their original offer saying lens was damaged..it was in no way damaged. Cancelled trade in and I now want to cancel new order and leave this godforsaken network! 👎🏼

[TallTrees]

Guide: Cancelling Your Contract 

Hi @Paulo-L 

Above guide may help or 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

Hope all works out for you ~ good luck and best wishes

[MI5 · Accepted solution]

@Paulo-L 

You gave 30 days to change your mind and return the upgrade. 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

Make sure you follow the correct returns process and just cancelling may incur full contract termination charges.