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on 05-10-2021 10:57
I have an Iphone 13 Max Pro on an unlimited tariff. Whenever I am in a city centre with a lot of people or at a concert or gig with large numbers of people I have no service either 3G or 4G so I can't get in touch with anyone by text, voice or Whatsapp. It's very frustrating to paying so much money for a phone and contract which doesn't even work if its a bit busy! I've already reset the carrier settings.
The rest of the family are on O2 and have service when I don't.
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on 05-10-2021 13:46
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on 05-10-2021 13:46
I'd start with a new sim.
Pop into your local O2 store for a free sim swap.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-10-2021 10:59
*Sorry should have said Iphone 12
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on 05-10-2021 13:46
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on 05-10-2021 13:46
I'd start with a new sim.
Pop into your local O2 store for a free sim swap.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-10-2021 11:11
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on 06-10-2021 11:53
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on 06-10-2021 11:53
I'm going to pop into an O2 shop to get a new sim
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on 29-10-2021 17:31
Many things can cause a slow down in allotted bandwidth. The more congested your local cell tower is, the least chance you have of achieving the speeds of your contract.
I find at times it is where you are not the network per se. The fallback to a lesser band and reduced speed at least keeps your connection alive.
I get 3g and h+ in some parts of my flat and outside mostly 4g for the best part

