Contact us link doesn't work

[Glada_vickan]

I have received an email from O2 saying my device will be disconnected "shortly" (very vague - how shortly, a couple of hours, a couple of weeks??), due to me "having not paid my bill". I have an open formal complaint with O2 that I have also escalated to Ombudsman, and need to get in touch with someone at O2 about the suggested disconnecting of my device. Unfortunately, the Contact Us links on the website doesn't work, I get a 403-Error message. The live chat I have tried about seven times now since yesterday, and I only get a blank page, no connection with someone. Are all lines down at O2 or how on earth do I get to speak/chat with a human being? I'm getting seriously fed up with having to go through things like this every month and need things sorted!

Many thanks,

Victoria

[MI5]

@Glada_vickan 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Glada_vickan]

Thanks, but I need communication to be in writing as I have a formal complaint open both with O2 and Ombudsman..

[MI5]

@Glada_vickan 

All O2 complaints communication can be done through email, so you have your evidence.

There is no other email address you can use for O2.

[Glada_vickan]

I have no email for contacting O2. I just tried the online live chat and there is no connection there. Seems like O2 doesn't want to be contacted by their customers...

[MI5 · Accepted solution]

You said you had a complaint running with O2, therefore, that must be on email.

https://www.o2.co.uk/how-to-complain