Complaint

[Richthrift]

I have contacted CX twice on the subject of a refund and credit that was due to be added to my account. I now am unable to contact them in app at all. I want out, I have had complaint after complaint and the standard of response has varied from non existent to, frankly, lies. Anyone have any ideas as to how I can get out of contract as I am not getting the service I signed up for?

[madasaf1sh]

@Richthrift 

The only way to get out of the contract is to pay off any termination fees / device plans and then you can just walk away. 

Have a look here for details Guide: Cancelling Your Contract 

[MI5 · Accepted solution]

@Richthrift 

You need to go through the complaints process..

Resolver works well. 

Details here https://www.o2.co.uk/how-to-complain

[jonsie]

First of all you need to raise an official complaint

Scroll down and use Resolver for the best response

How do I make a complaint to O2?

complaintreviewservice@o2.com Make sure you include your contact details and what you'd like us to do to resolve your complaint. We'll send you an acknowledgement of your complaint straight away and get the investigation started. We'll try to give you a call on the phone, so let us know when it is best to call you.

https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?territory_id=1