Complaint

[PollyR12]

I am absolutely appalled and disgusted at how O2 has treated me, a long time customer. I was cheated and tricked into upgrading my phone and continuing as a monthly payment customer. They offered me a measly £136 to recycle my iPhone X ( purchased from them) which is in perfect working order. I sent it to them in the recycling packaging they sent me and now the tell me they will only give me a measly £27 and say the camera is not fully functioning.  This is just not true and I have been tricked by them. And to top it all there is nowhere to complain to except to use aura which is worse than useless.

appalling way to treat a loyal customer 

[MI5 · Accepted solution]

@PollyR12 

https://www.o2.co.uk/how-to-complain

[Bambino]

@PollyR12 You're not obliged to accept their offer. You can request that O2 Recycle send the phone back to you and then take it to a company like CEX or any other phone recycling company, who will probably give you more for your phone.