I am absolutely appalled and disgusted at how O2 has treated me, a long time customer. I was cheated and tricked into upgrading my phone and continuing as a monthly payment customer. They offered me a measly £136 to recycle my iPhone X ( purchased from them) which is in perfect working order. I sent it to them in the recycling packaging they sent me and now the tell me they will only give me a measly £27 and say the camera is not fully functioning. This is just not true and I have been tricked by them. And to top it all there is nowhere to complain to except to use aura which is worse than useless.
appalling way to treat a loyal customer
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