Solved: Re: Complaint!

Anonymous · ‎15-08-2013

Good Morning

I sent 02 an e-mail complaint to there compaints e-mail address on Monday this week. So far no automated acknowledgement no phonecall no response! Cracking service from 02 again! Can anyone give any inidication re the length of time taken by O2 to respond to complaints?

Thanks Kelly

adamtemp64 · ‎15-08-2013

you usually get an auto response straight away but then 7 days

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64 · ‎15-08-2013

you usually get an auto response straight away but then 7 days

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎15-08-2013

Is their anything we can help you with ?

Anonymous · ‎15-08-2013

Check your Spam/Junk folders as the automated email may have been put there by mistake.

I think the complaints team give a target of resolution within 7 days however it can take up to 8 weeks for the complaints process to complete.

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