Complaint

[Byork]

Why have I been charged 6.58 for a 48 p call at 7p per minute call charge to 0844 number. That's pretty disgraceful and entrapment

[Cleoriff]

@Byork 

On O2, 0800 numbers are free to call but 0844 numbers aren't.

The service charge for calls to 084 numbers is 7p per minute.

The access charge – which is additional to the service charge, is 55pm (making a total of 62p a minute)

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-muc... 

Edited to add Ofcom link.

[Marjo]

Hi there @Byork , welcome to the O2 community.

I hope the above information from @Cleoriff helped clarify the call charges for you. Please don't hesitate to post again if you have any further questions any time.