Solved: Collecting new contract phone from store

Harlannexx · ‎01-09-2022

it says to collect my phone I have to have photo ID but I don’t have any photo ID as the only ID I did have got robbed when I last went on a night out.. I have already payed for the phone and just need to collect it what will happen if I can’t provide photo ID?

pgn · ‎01-09-2022

Take a proof of address, eg a utility bill (electricity, gas, broadband), and a bank account statement and ask nicely. Or try this out, but it costs £15 and takes 21days, or £30 if you need it in 2-3days, @Harlannexx:

https://www.citizencard.com/

Good luck!

Links to O2 Social Media Team here

View solution in original post

pgn · ‎01-09-2022

Take a proof of address, eg a utility bill (electricity, gas, broadband), and a bank account statement and ask nicely. Or try this out, but it costs £15 and takes 21days, or £30 if you need it in 2-3days, @Harlannexx:

https://www.citizencard.com/

Good luck!

Links to O2 Social Media Team here

Rosef · ‎20-05-2023

Did this work I have a citizen card but not sure if they will accept that

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