Click and collect order

[Denise2]

Hi I got a notification my click and collect order was ready in store the day before the shop closed due to COVID so had no opportunity to collect It. I then received an email saying I if I didn’t collect my order would be cancelled. I checked the info and should have received a refund by now but I have had no further communication. I can’t see any information on what I should do next. I’d there any customer service email address I should use?
Many thanks
Denise

[jonsie]

All the latest news and processes here @Denise2 

https://www.o2.co.uk/covid-19

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808