Solved: Re: Classic payg - Page 2

Anonymous · ‎26-11-2016

Can you please tell me why my blance has reduced by £1 during today when I have not made any calls or texts?

Thank you

MI5 · ‎22-01-2017

Yes, as you say there is a bit of a glitch.
Others have since reported the same £1 issue.
Hopefully they will fix it shortly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2017

Thanks for reply.

Are they going to properly fix the Data counting software so that we will get charged the correct rate at 5p per Mb.?

jonsie · ‎22-01-2017

@Anonymous wrote:
Thanks for reply.
Are they going to properly fix the Data counting software so that we will get charged the correct rate at 5p per Mb.?

You really need to ask that question to customer service, we report all sorts of things which are fed back. Some issues get fixed straightaway, others have not been fixed for years.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-01-2017

One for @Toby to feedback.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎23-01-2017

Hi @Anonymous,

I'll make sure to share this observation with the team and see if there are any plans to alter the process and make it clearer. Thanks for coming to the forum to let us know!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎23-01-2017

Thanks Toby for the attention.

I have formally sent a message to complaints@o2mail.co.uk outling the problems with the data charging errors that are occurring on the Classic PAYG, hoping they are going to tackle the problem soon. This has significant consumer legislation implications for the company so lets hope they crack it quickly.

The £1 deduction/ recredit error that seems to happing daily is unsettling for many consumers and one would hope they would address it soon , if only to stop people ringing up / texting etc. and clogging up the customer service operators! We live in hope !

adamtemp64 · ‎23-01-2017

@Anonymous that is not the complaints email complaintreviewservice@o2.com not shure where the other email address came from

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎23-01-2017

@adamtemp64. Ok thanks, can't remember where the email address came from, I'll sent the complaint again to the one you mentioned ,to make sure !

adamtemp64 · ‎23-01-2017

@Toby there are a few posts on the community that have the incorrect complaints email just did a search on it perhaps they now need editing

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎23-01-2017

On contact link at foot of every page too http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Classic payg

Cancelling my contract

pac code needed

Return to store

O2 account

Billing