Hi,
I switched tariffs from the old tariff "Text Anytime" To "Classic Pay As You Go" on 23/12/2016.
After moving tariffs I came across the following web page - http://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go .
On the web page it states and I quote: "If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected".
I have already had two Live Chats with O2 Customer Services about this and they seem to think (as do I) that the info about being disconnected "If you don't top up" etc.. is in error.
Please note, the info on the web page above isn't talking about customers being disconnected if they don't carry out some form of chargeable activity (text/phone call etc...) within a 6 month period. I was already aware of that. That also applied to my old Text Anytime tariff.
It has been a while since I had the Live Chats with O2 Customer Services and there is still no sign of this web page being amended.
Could someone from O2 possibly give me a definitive answer and let me know if this matter is being looked into as I don't want to lose my existing credit.
Many thanks in advance.
Regards, Gary
