Checkout says I don’t have an account

[Noquests]

On going through the process of purchasing a watch I click through to check out it asks me which number that I wish to link the watch to, then promptly tells me that I do not have a pay monthly account. I don’t know what I have seeing as I am a pay monthly customer with a pay monthly sim and you are taking regular amounts from my bank account on a monthly basis, how am I do I not have a pay monthly account? It is not a PAYG account before anyone should suggest that. What I want to know without wasting the time of those who work the 202 centre is why your shop thinks that I am anything other than someone whom they think I should buy a new phone or enter into a new pay monthly plan before I can buy what I want I.e.an Apple Watch when I already have is required. ??

[Bambino]

@Noquests This is not O2. We are so customers. Call customer service: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@Noquests 

This is not O2. It's a community forum made up of members like yourself and we have no access to your account.

You need to speak to O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support