Charges abroad

[Loz93]

I have looked into the over charges on my bill which covered usage in June and the code BIH is all I have to go by. I have had a look online and it seems it is an 02 error, I was in Cavtat, Croatia, not Bosnia and I have seen other people say that you have charged them like this too. Please can this be removed from this bill as I feel it is a network error, not my error!

[MI5 · Accepted solution]

Hi @Loz93 sometimes you can accidentally roam onto networks from other countries especially if you are near a border, however, this isn’t customer service and we can’t access your bill, so please call now on 202 to speak to an agent for help. 

Best wishes. 

[Cleoriff]

@Loz93The Country code BIH is Bosnia and Herzegovina, in Southeastern Europe. However it is not in the EU and thats why you will have incurred charges. You must have roamed near the Bosnian border at some point and picked up their network signal.

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

Apologies for the delay. I had to delete some images before I uploaded this

[Cleoriff]

On a separate note I can't understand why the guide I linked to now appears to be written by Anonymous when it it was written by @darrengf?

I can't even mention him correctly, so has he left the forum? @Martin-O2 @Marjo @EmilieT

I had a PM from him last week and he made no mention he was leaving?

Or is it a system glitch?

Edit I have just checked... every other guide he has written is now showing Anonymous.??

[MI5]

I guess he’s gone then ?

[Cleoriff]

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@MI5 wrote:
I guess he’s gone then ?

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Made no mention of it when he PM'd me @MI5. It was about 10 days ago and funnily enough I cant find the PM's.

I think Community admin need to get in touch with him (if they are still able to)?

I am wondering whether he is victim of the email/text stating O2 would be deleting accounts by 7th July. Even though he didn't fit into that category?

[Cleoriff]

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@MI5 wrote:
I guess he’s gone then ?

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No it was an error and thankfully he has now been reinstated with a little 'magic' in the back office...:smileywink:

[MI5]

Great news

[darrengf]

Nope I’m back all 

but I thought o2 didnt love me any more and got rid of me 

i was scared and all alone, @Cleoriff was the star and got me back.  One in a million 

But this did get me thinking so I’ve asked Martin.  What would I have done.

customer care wouldn’t have any idea I think, on line chat well 3 attempts and they still can’t get my bill to be produced on the correct date.

 But genuine question. Where do we go, who do we call...... 

[jonsie]

I thought only @MI5 went undercover....?