Charge to Mobile

[jox626]

Hasn't been working since January this year - been back and forth with o2 customer service the whole time. 

they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 months old and now it's still not working.

The limits been raised and raised and raised again. *The call center staff at times don't seem to know what charge to mobile even is??*

When i joined there was a simple progression on the limit - it went from £10 to £30 to £150 

In December i was able to spend what i wanted on it very simply and easily - since jan its been completely broken. 

I've had 2 calls with a call center floor manager - first time they apologized and gave me a discount off my bill. 2nd call was yesterday where they suggested its an issue on the other sites ends - i contacted the other sites and it isn't (which i was sure of anyways) 

I've spoke to the call center, live chat and social media team(s) 

Really at my wits end with this.

[stu2k1]

Seems like a major problem, either o2 has stopped offering it which is breaking customer rights as it says its available or some employee has completely messed it up. Mine stopped working in March, I can spend less than £10 per month but that's it . Funny how they are blaming these other sites and not theirselves

[madasaf1sh]

Mine seems to be working now, as tested it a few times... and my Youtube premium has come out this month using it

There is no rights when it comes to using charge to mobile, it is a value added service and there is no gaurantee it will be always available sorry to say... 

[Mickgip]

Hi @Dave-O2  I'm having the same issue, is there any update

[Dave-O2]

Morning @Mickgip 

Can you please PM me your mobile number and any errors that you're seeing?