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Charge for rejecting a marketing call?

Anonymous
Not applicable

It appears I'm being charged for rejected calls. Can this be right?

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MI5
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No, can you explain what's happening and have you checked your MyO2 for a breakdown of charges?
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 10
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Anonymous
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Sorry but how do I check a breakdown of charges?

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Cleoriff
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@Anonymous wrote:

Sorry but how do I check a breakdown of charges?


You go into My O2 http://www.o2.co.uk/myo2  and check your bill

https://community.o2.co.uk/t5/O2-Apps/My-O2-Bills-section-Mini-Guide/bc-p/1017620#M10

Edited to add this guide as well https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Veritas Numquam Perit

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jonsie
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Ate you on contract or payandgo? There is no charge for rejected calls so you need to determine what charges you are paying. We need to know exactly which platform you are on because there are different ways of checking. 

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jonsie
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If this is in the correct section then that answers my question so follow the advice by @Cleoriff@

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Anonymous
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I'm on PAYG so I'm guessing there's no bill to check. Sorry, I should have mentioned this in my first post. Is there any way to check a history of charges on PAYG?

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MI5
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Not on PAYG without requesting a SAR which will cost you £10, but the more likely scenario is a web daily charge of £1 per day for any data use (if none included in your tariff).
If this is the case, you need to turn off mobile data on your handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 10
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jonsie
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This is why I asked, I suspected Web Daily so it's a case of switching off mobile data and using only wifi or switching to a big bundle tariff with some data allowance. 

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Marjo
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Good morning @Anonymous! Welcome to the community. slight_smile How are you getting on? Did you decide what to do next?

 

Thanks for all your help guys @jonsie, @MI5, @Cleoriff! slight_smile

Message 10 of 10
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