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Level 1: Joiner
Posts: 1
Registered: ‎22-12-2018

Changing numbers on family plan?

Hi, I added a new phone contract to my existing account so my wife could have a new phone.  We've joined the friends and family plan with it and the O2 assistant gave my wife a new SIM card for the handset.  However, she wants to keep her old number (giffgaff) so has obtained a PAC code from them.  As the phone was registered on the friends and family discount with the new mobile number (SIM card) does anyone know if we can change this number and still stay on the friends and family plan? Thank you

Level 70: Enigma
Posts: 16,889
Registered: ‎31-03-2010

Re: Changing numbers on family plan?

@ck1971 You will need to speak to customer service. Call. Don't use Live Chat.



Posts: 99,058
Topics: 765
Registered: ‎14-01-2013

Re: Changing numbers on family plan?

Hi @ck1971

You should be able to as all you are doing is changing the number.

As long as its not an upgrade or a new contract where you would have to re-apply again




*The Game Is On*

Posts: 84,041
Topics: 580
Solutions: 4,246
Registered: ‎04-01-2009

Re: Changing numbers on family plan?

Yes you can. Just give the PAC to customer service and they will sort it for you.

Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Changing numbers on family plan?

Only the number will change, nothing else.
The discount will still apply.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)