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Changing my free add on

AmandaP
Level 1: Joiner
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I’ve just changed my tariff and chose Amazon Prime Video but want to change it to Disney+. Is there a period of time after you start your contract where u can do this? Or once you’ve chosen is that it?
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MI5
Level 94: Supreme
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@AmandaP 

If you've chosen it but not redeemed it, you can just choose a different one. 

If already redeemed, you'll have to call customer service to check for you. 

Numbers here Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144662 Posts
  • 634 Topics
  • 27731 Solutions
Registered:

@AmandaP 

If you've chosen it but not redeemed it, you can just choose a different one. 

If already redeemed, you'll have to call customer service to check for you. 

Numbers here Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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