Changing Tariff

[Claires2402]

Got new phone in October 2024 and want to change my tariff, unable to do online so contacted o2 who said I have to wait to my contract ends.

Is this correct, because I have changed tariff on my previous contact with them.

Thanks

[madasaf1sh]

@Claires2402 

You can only change your tariff to one of those that are offered in myo2. 

If you see a deal elsewhere then you would need to pay off your contract, and then sign up to a new contract (if via uswitch etc as these deals are only for new customers) and ask o2 to migrate your number (once the old one is paid off).

[Claires2402]

Thanks for the reply, it is offered on myO2 but when I try to do it online it comes up with an error message advising me to contact them. They have said I can’t change it until my contract ends in November 2026. 

[madasaf1sh]

@Claires2402 

In that case its a HUCA - Hang up and call again..

[Claires2402]

Thanks