Change number from old phone to new and cancel contract

[Jade2]

Hello

I got a new phone a few days ago through mobile phones direct. I want to take the number from my old phone and put it onto the new one. I am already an o2 customer so the new phone is displayed on the myO2 app account along with my current phone. I saw something about texting SWAP to a number. 

I also need to cancel my current contract. Can I do this myself or would I need to call o2 because I've already tried multiple times the last few days and they are super busy. 

Thanks 

[jonsie]

You need to speak to customer service and ask them to migrate your number. That will also end the existing old contract.

Guide: How to find help & contact O2 

[O2Sean]

Hi Jade,

Unfortunately you need to speak to O2 Customer services to complete a duplicate account form. 

[Jade2]

Ok thank you, I will just keep ringing them and hope to get through