Change from 12 month sim only to pay as you go

[Anonymous]

My 12 month sim only contract ends on 15th August. I want to go to pay as you go so that I can top up as and when I need it. Low usage of phone. How do I cancel and change? Tried ringing 202, jumped through all the hoops but gave up when asked to give an answer to a security question that I hadn't been asked. Sort that one!

[PhoneChanger]

Calling CS is the easiest way of changing from Pay Monthly to PayT, an alternate would be to call up and request your PAC code, go into an O2 store and get a PayT SIM card and then call up / complete the online form to port in your number.

Either way you will need to speak with customer service and get the security question correct. if you don't know the answer to the one they have asked you can ask for alternate questions.

[Bambino]

What in the world is PayT?

[Anonymous]

If you do not know the security QUESTION how can you answer it? This is my problem, the automated system does not ASK the question.

[Bambino]

Customer service would not be asking you what the question is.

If you're having difficulty with customer service over the phone, the easiest thing to do would be to go into an O2 store, if you have one nearby, and do your change there. Make sure you bring ID with you. I don't believe that requesting your PAC is the way to go, as you're not actually porting your number, you're only swapping it to a Pay & Go sim.

[jonsie · Accepted solution]

You don't want a PAC, simply call 202 and request termination of your contract and to swap your number to a P&G sim. The security question is normally your mother's maiden name or a password you put on the account. You can hardly blame o2 for making sure your account details are secure.

[MI5]

Answers to your security questions can be found in your MyO2 http://www.o2.co.uk/myo2

[PhoneChanger]

@Bambino PayT is "Pay as you Talk" is old terminology 😉

[Bambino]

@PhoneChanger I don't really see the point in using old terminology when the OP is confused enough as it is. If you Google it now it comes up as "Pay as you Throw" https://en.wikipedia.org/wiki/Pay_as_you_throw

[MI5]

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@PhoneChanger wrote:
an alternate would be to call up and request your PAC code, go into an O2 store and get a PayT SIM card and then call up / complete the online form to port in your number.

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Unfortunately this will not work as the account type is different and requires CS intervention.

Equally a PAC is only required if changing network providers and would fail is attempted to be used on the same network.