Change contract

Abbeyfx2 · ‎02-02-2023

I did a phone contract for an iPhone and also port my sim from Giffgaff to O2. I need to change to your cheapest plan or move back my line to Giffgaff. Your customer service lines have not been reachable and this is very frustrating. I do not want to pay £27 monthly for a service I was getting at £10.

Bambino · ‎02-02-2023

@Abbeyfx2 You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you've gone past the 14 day cooling off period you won't be able to change.

I DO NOT WORK FOR O2

Abbeyfx2 · ‎02-02-2023

I have been trying to reach them on the line before expiration, they should be able to see that on their system

MI5 · ‎02-02-2023

Maybe @O2Emma can assist?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎02-02-2023

Hi @MI5 I will pick this up thanks.

O2Emma · ‎02-02-2023

Hi @Abbeyfx2 I will send you a private message to look into for you.

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