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Card payment system, Half a year on...

viridis
Level 56: Guvnor
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When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
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Cleoriff
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And still O2 wont admit there is a problem...6 months later....What a damn shambles.

You checked your credit rating lately @viridis? (Just to add to your stress of course) slight_frown

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nige4
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Another 10 days & still no reply from anyone at 02!
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Cleoriff
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@nige4 wrote:
Another 10 days & still no reply from anyone at 02!

Not sure how @viridis is getting on with his card payments either @nige4?

Beyond stupid now....

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MI5
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Have you not been disconnected yet ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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viridis
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Some paid online OK, two other accounts needed me calling and paying over the phone.
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Cleoriff
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@viridis wrote:
Some paid online OK, two other accounts needed me calling and paying over the phone.

So definitely not sorted for everyone then?..... I am surprised those with issues haven't had debt collector threats....Evil

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viridis
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No, no debt collectors for me, but I did respond to the following :
Operator; is there a particular reason the payment is late?
Me; yes, your online automated payment system is broken and I had better things to do than chase it up for the 7th month running.
Operator; what's the problem?
Me; lack of communication I would think....
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viridis
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I did nearly respond to "is there anything we can help with in regards to your account?" with; "is there anything I can help with your payment system debugging" but it really wasn't her fault so just wanted to get them paid.
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gindygoo
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So this is still ongoing? I'd be pulling my hair out by now.
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MI5
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@gindygoo wrote:
So this is still ongoing? I'd be pulling my hair out by now.

Apparently only if customers have something wrong with their bank account Shocked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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