Cannot setup or cancel voice diverts

[foobar]

Hi all, I'll make it short.

I cannot setup or cancel voice diverts -- the network is not allowing me to. The message depends on the handset but is along the lines of "Request not completed". Even ##002# results in the same response.

It's almost as if the call forwarding service is not provisioned for my account. But customer services insist that call forwarding is provisioned as standard on all accounts.

Customer services (always "busier than usual") have tried to escalate to the "technical team" a couple of times and the result was .... nothing. Except for my blood pressure going up when they told me that I hadn't waited long enough (I called back after 20 hours instead of 24....)

Anyone experienced anything similar?

And if so, how was it resolved?

[O2Emma]

Hi @foobar I will send you a private message so can look into this for you .

[foobar]

Thanks for looking into this, number sent privately.

[foobar]

Sorted by @O2Emma! They took off the 4g/wifi calling bolt on, as apparently that causes this kind of problem sometimes.

[MI5]

Hmmm, message #3