Cannot receive calls or messages

[Anonymous]

Just recently i cannot receive calls or messages on my mobile phone.

Is anyone able to help me? I have tried my sim card in a totally different phone and i am still experiencing the same issue.

I can call and text off my phone but cannot receive calls or texts.

Thank You

[jonsie · Accepted solution]

Try your postcode here : http://status.o2.co.uk/

If nothing is showing contact customer service

[Anonymous]

Thanks.

Just put in my postcode...

Results:

• 

  Sorry a phone mast close to you isn't working

  This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 17:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, Text and Email (2G)

  Good indoors and outdoors.
• 

  Normal coverage for Mobile Internet (3G)

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (3G900)

  Good indoors and outdoors. Good for mobile broadband.

  However we have someone else in the family who is on o2. They can receive texts ok but not receive phone calls.

  Would this be the same problem?

[jonsie]

It will be the same issue. Some phones do have a better network receiver and it's possible they are latching on to a master further away.

[MI5]

It won't be helping you that's for sure.....

[Anonymous]

Thanks, will keep checking the post code checker.

[Anonymous]

Is this now resolved or are you still experiencing the same issue?

[Anonymous]

Yeah thanks, it is working. I have just checked the status and all is green.

Thank You