Cannot reach anyone at O2

[Anonymous]

I have been with O2 for more than ten years and have been pleased with the service when things are going smoothly. When they are not, the service level is abysmal. I have missed a payment because I lost my debit card and the bank, correctly, put a block on my account, which meant my bill is overdue for payment. Outward calls on my phone have been stopped and I cannot reach anyone at O2 to explain the problem.This is not the way to treat a loyal long-term customer and I am leaving O2 because of it. Tim Elster

[Beenherebefore]

Did you notify O2 and all the other companies with DDs that your account was blocked ?

[Cleoriff]

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@Beenherebefore wrote:

Did you notify O2 and all the other companies with DDs that your account was blocked ?

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Agree...if no-one was notified ...all the computer would recognise was a payment had been refused...:smileysad:

[Bambino]

@Anonymous Are you saying that you couldn't contact O2 because your outbound calls were blocked? Don't you know anyone else with a phone?

[Beenherebefore]

Brichta obviously has an internet connection so could check O2 website for contact phone numbers or at worst Live Chat

[PhoneDoc · Accepted solution]

03448090202 is the CS landline number @Anonymous