Cannot make calls with new iPhone 7

[CaryB]

I cannot make any calls on my new iPhone 7. Nor can I receive any calls (they go straight to the voicemail).

I have turned off the phone and re-started it again. I have turned Airplane Mode on and off again. Neither of these steps have helped.

I can access the Internet though.

Tech support is closed at the moment due to the coronavirus crisis. Can anyone assist me, please?

[Bambino]

@CaryB Are you using your old sim or the new sim that came with your new phone? Try your old sim and see if that works.

[jonsie]

If you need to call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@CaryB 

Where did your new iPhone 7 come from?

[CaryB]

Thank you for your reply. I am using my new sim.

I eventually managed to get through to O2 tech support and they are activating the new sim card as I write this. Hopefully, that will solve this issue.

[CaryB]

Thank you for your reply. I am using my new sim.

I eventually managed to get through to O2 tech support and they are activating the new sim card as I write this. Hopefully, that will solve this issue.

[CaryB]

I eventually managed to get through to O2 tech support and they are activating the new sim card as I write this. Hopefully, that will solve this issue.

[jonsie]

Good news