cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot Transfer My eSim

Nutronic
Level 1: Joiner
  • 8 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I am on a sim only tariff and have today bought a S25 Ultra, my esim is on my S22 Ultra.

 

I have tried live chat but I'm in a queue.

 

The help/support links state that I should have an option that asks to transfer the esim but there is not.

 

On the S22 Ultra there are 3 options which includes transferring from another device where as the S25 Ultra does not have that option, it only shows to scan a QR code or search for esims but that doesn't find anything.

 

I cannot locate a QR code to scan.

There was a barred sim in the my sim option of my account so I have requested for it to be unbarred which I assume is a physical sim card and not an esim.

Message 1 of 12
326 Views
11 REPLIES 11

jonsie
Level 94: Supreme
  • 98167 Posts
  • 616 Topics
  • 7247 Solutions
Registered:

MI5
Level 94: Supreme
  • 154209 Posts
  • 658 Topics
  • 29420 Solutions
Registered:

More "improvements" no doubt 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 12
36 Views