Cancelling my plan

[rbensonx]

Hi,

I've left the UK and want to simply close my account. I obtained a STAC code on 31/10 and I've tried calling the support number +44 344 809 0202 (which just wants to ask me to pay arrears) and tried the bot which is hopeless. On the 31/10 my balance was 0 now its £49 

How do I sort this out? Ringing the number above is an exercise in futility. There are no email addresses I can use and I'm now looking at sending a letter! Its 2024! (REMOVED)

[pgn]

Depending on where you are in the world, @rbensonx, Skype may help you contact O2 (as they don't do e-mail in O2, deemed insecure!):You can get in touch with the Payment Management team on 0800 902 0217 free (put +44 in front of the 800...) from any UK phone, or using Guide: A Guide to Skype .

Payment Management opening hours:

• Monday to Friday – 8am to 8pm
• Saturday – 8am to 6pm
• Sunday – 9am to 6pm