Cancelling in the 14 day period

B1336789 · ‎30-11-2022

What is the correct procedure for cancelling a number during the initial 14 days?

I've tried all social media messaging options but the messages do not get read, so i've called this morning on 0344 809 0202 and each time i'm told they can't cancel this number because it's in the 14 day cooling off period, i'd need to be transferred to customer services, they say they will transfer me over and the call ends. This has happened 4 times now. Is there a different number i can call to get me to the right department?

Thanks.

gmarkj · ‎30-11-2022

All we know about cancelling is in this guide @B1336789

Guide: Cancelling Your Contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎30-11-2022

Let's see if @O2Ryan can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Ryan · ‎30-11-2022

Thanks for the tag @MI5 ill send a private message over now.

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